Student Help Desk Clerk(Remote)
Position Description
The Student Help Desk Clerk is responsible for assisting students and families with basic tech issues, login problems, and accessing learning platforms. Acting as a first point of contact, this role ensures students can successfully engage with virtual learning tools.
Key Responsibilities:
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Respond to student and parent inquiries via email, chat, or phone
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Provide step-by-step troubleshooting for login, account access, and basic software issues
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Log and escalate complex technical issues to the IT team
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Guide students in accessing district portals, learning management systems, and email
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Maintain help desk ticket records and resolution logs
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Report recurring issues to the technology department for improvements
Qualifications:
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High school diploma or equivalent
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Basic knowledge of Google Classroom, Chromebooks, and district technology tools
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Friendly and patient customer service skills
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Clear written communication for digital support
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1+ year of experience in customer service or school tech support preferred
Benefits Include:
State retirement
Health, dental, and vision insurance
Paid leave and holidays
Professional development opportunities
Small-district work culture with a big impact on student learning